1.4 Hotline support
1.4.1. in order to answer urgent user related questions and solve urgent problems, SameSystem offers hotline support to the customer in the primary operation periods stated in the schedule below, DK-time/GMT+1, (Danish public holidays excluded):
Telephone and e-mail support
Denmark, Norway, Sweden and UK
Monday-Friday: 08:00-18:00
Saturday: 09:00-15:00
The Netherlands, Belgium, Luxemburg
Monday-Friday: 08:30-17:00
Germany, Spain, France, Lithuania, Latvia, Italy, Estonia, Austria
Monday-Friday: 08:30-16:00
Chat support
All the above countries
Monday-Friday: 08:00-18:00
Saturday: 09:00-15:00 (UK, DK, SE, NO)
