For retail and hospitality
SameSystem Workforce Management was born in 2008 and shaped in the dynamic world of retail. It is designed to address this sector’s unique challenges, including planning based on expected customer traffic. This proved to be aligned with the needs in hospitality, which we expanded into in 2019. Focusing exclusively on the needs of these two sectors, we refine our platform to include the specific optimisations and features necessary to create operational efficiency and business success.
This focus ensures that you have a system tailored to you, guaranteeing that you achieve the maximum operational and business benefits. With SameSystem, you stay ahead in these competitive industries, streamline your operations, and strengthen your business success. We believe we play a vital role. With state-of-the-art technology and machine learning, we provide retailers and hospitality providers with the digital tools and insights they need to succeed.
24
countries
12,500+
stores
1,100+
customers
75
employees
45
developers
185,000+
users
Experts at every level
At SameSystem, we pride ourselves on being industry experts. Our dedication to excellence in our industries is embedded in the very fabric of our organisation. Our employees bring a wealth of experience in retail and hospitality management, ensuring that every decision, strategy, and customer interaction is guided by deep industry knowledge and hands-on experience. This allows us to understand and anticipate the needs of our customers.
Maria Burkal
Supporter Global
17+ years in retail
Christoph Löderbusch
Client Success Manager Global
15+ years in hospitality
Henrik Kofoed
Client Success Manager Global
32+ years in retail
Chang Wong
Client Success Manager Global
30+ years in retail
SameSystem provides results and value from the first day and streamlines our retail operations in both existing and new markets.
Ole Bech, Retail Director, Bestseller
A culture of excellence
With a team that understands the challenges and opportunities in retail and hospitality, we constantly innovate to improve our offerings and operations, keeping us ahead of industry trends. Our operations-savvy employees ensure that your processes are streamlined and effective, leading to greater efficiency.
We foster a culture where expertise is valued and continuously developed. We invest in ongoing training and development to keep our team at the forefront of the retail and hospitality industries. This commitment to excellence is evident in everything we do, from solutions to customer interactions. Our passion drives us to deliver the best products, services, and experiences. We are not just in the retail and hospitality business – we live and breathe it.
Superior customer service
In retail and hospitality, time is of the essence, so our unlimited support is critical to us. Our support team consists of seasoned professionals who understand the details of running a retail or hospitality business and score a 98.6% satisfaction rating with a response time of less than 25 seconds. Our Retail Advisers will continuously work with you to optimise your operations and how you use SameSystem most effectively to reach and exceed your goals.
“Fantastic platform for our stores. Great customer service and support. Highly recommended. ”
Lisa Butler
Retail Director, Pandora
Solutions based on industry needs
We pride ourselves on developing software solutions that are tailor-made for the retail and hospitality industries. By closely collaborating with our customers, we ensure that our products are not only innovative but also aligned with real-world needs. This customer-centric approach means our solutions are already successfully meeting the demands of businesses like yours, ensuring they will also meet your unique requirements. Join us in transforming industry challenges into seamless, effective solutions.
We exist to create results for our clients
We must staff our stores with the employees necessary when our customers come. SameSystem solves that for us. When recommending a system to other retailers, I definitely recommend SameSystem.
Thomas Dalby-Andersen, Retail Operations Manager, Skechers Nordics
Optimised KPI-driven operations
We go beyond simply digitising your current operations. Leveraging our deep expertise in the retail and hospitality industries, we transform your workflows to achieve what matters most: higher sales and lower costs. Our software solutions are designed to enhance efficiency and drive growth so you gain a competitive edge in today’s market. Experience a smarter way to work and unlock new potential with our innovative tools.
Increase sales and reduce operating cost
With SameSystem, your departments plan according to when customers are in the store. No lost sales and no overstaffing.
Improve employee retention and teamwork
Happy employees focus on their primary jobs, sell more, are better colleagues, and stay longer in the company.
Spend less time on administration
The many integrations save time for both staff and HR while eliminating human error.
Reporting and management overview
The ideal management tools to stay on top of your business.
Made for retail and hospitality
All functions are made for retail and hospitality
In these busy environments, having exactly the features relevant to the industry, and making them easy to use, is paramount.
Actionable insights
Complex data is turned into easy-to-make manager decisions.
Everything is optimised towards maximised profits
Every single function and decision recommendation in the system is designed towards what creates the maximum profits for the company.
Assisted AI
Managers assisted by AI make better decisions than either managers or AI alone.
Automatic push
Everything that requires attention is pushed to you. No need to log in ”just to check”.
Absence planner
Managers approve absence requests like holiday requests based on the impact on daily operational planning and profits.
Open shifts
Employees who mark availability for open shifts are prioritised based on business needs.
KPIs in the schedule
When planning or changing planning, managers see the impact on the profits of the company.
Industry-specific compliance tracker
Our specialised software for the retail and hospitality industries enables a robust compliance tracker. This tracker understands and navigates local regulations, labour laws, union agreements, as well as your internal rules, ensuring your company’s planning is always fully compliant with your wishes. Trust us to keep you aligned with all necessary standards so you can confidently grow your business.
Easy navigation
In the fast-paced retail and hospitality industries, time is of the essence. That’s why our software solution features easy-to-understand, intuitive navigation, tailored specifically for your industry needs. With only relevant functions and the ability to add personal favourites for quick access, you save valuable time. This efficiency allows you to invest more time into growing your business.
“Using SameSystem is so easy that training new employees takes less than a minute.”
Tobias Sandkjernan
Store Manager, Bunnpris
